Terms & Conditions

These Terms and Conditions govern your use of the CLT 3D Printing website and services. By using our website or requesting our services, you agree to these terms.

Services

CLT 3D Printing provides 3D printing services including rapid prototyping, small-batch production, and design consultation. All services are provided on a custom-quote basis. Quotes are valid for 30 days from the date issued unless otherwise stated.

Orders and Quotes

Submitting a quote request does not obligate you to place an order. Orders are confirmed only after you approve a formal quote and provide any required payment or deposit. We reserve the right to decline any order at our discretion.

Consent

By submitting a quote request or contact form on our website, and by checking the consent checkbox provided, you agree to these Terms and Conditions, our Privacy Policy, and you consent to CLT 3D Printing contacting you about your inquiry via email, phone, or other methods you provide. You may withdraw your consent at any time by contacting us.

Pricing and Payment

All prices are quoted in US dollars and are subject to change based on material costs, project complexity, and timeline requirements. Payment terms will be specified in your quote. Rush orders may incur additional fees.

Intellectual Property

You retain all intellectual property rights to your designs and files. By submitting files to CLT 3D Printing, you grant us a limited license to use those files solely for the purpose of producing your order. We will not reproduce, distribute, or use your designs for any other purpose without your written consent.

File Uploads

When you upload design files (STL, STEP, OBJ, 3MF, or other formats) through our quote request form, those files are stored securely on Cloudflare R2 cloud storage. Files are associated with your email address and are retained for the purpose of preparing and fulfilling your quote. We do not share your uploaded files with any third parties except as necessary to produce your order. You may request deletion of your uploaded files at any time by contacting us.

Confidentiality

We treat all client project details and design files as confidential. We are happy to sign a Non-Disclosure Agreement (NDA) upon request. Please contact us before submitting sensitive files if you require an NDA to be in place first.

Quality and Tolerances

We strive for the highest quality in all our work. Standard dimensional tolerances are ±0.2mm unless otherwise specified in your quote. FDM 3D printing produces visible layer lines; surface finish expectations should be discussed during the quoting process. We will inform you of any anticipated deviations before production begins.

Warranty and Liability

We warrant that all parts will be produced according to the agreed-upon specifications. If a part does not meet the specifications outlined in your approved quote, we will reprint it at no additional cost. Our total liability is limited to the cost of the order in question. We are not liable for consequential, incidental, or indirect damages arising from the use of our parts.

Cancellations and Refunds

Orders may be cancelled before production begins for a full refund. Once production has started, cancellations are subject to a fee based on work completed. Completed orders that meet the approved specifications are not eligible for refund.

Changes to These Terms

We may update these Terms and Conditions from time to time. When we do, we will revise the "Last updated" date at the top of this page. Your continued use of our website and services after any changes constitutes your acceptance of the updated terms.

Governing Law

These Terms and Conditions are governed by the laws of the State of North Carolina. Any disputes shall be resolved in the courts of Mecklenburg County, North Carolina.

Contact Us

If you have questions about these Terms and Conditions, please contact us:

CLT 3D Printing
301 S McDowell St Suite 125-1412
Charlotte, NC 28204
Phone: (980) 892-5833
Email: team@clt3dprinting.com
Support: support@clt3dprinting.com