Privacy Policy

CLT 3D Printing ("we," "us," or "our") operates the website www.clt3dprinting.com. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.

Information We Collect

We may collect the following types of information:

• Contact information: Name, email address, phone number, and company name when you submit a quote request or contact form.
• Project information: Details about your 3D printing project, including project type, material preferences, color, quantity, timeline, budget, and any special requirements or notes you provide.
• Uploaded files: Design files you upload through our quote request form (STL, STEP, OBJ, 3MF, and other 3D file formats).
• Usage data: Information about how you interact with our website, including pages visited, time spent, and referring URLs. This data is collected via standard web analytics tools.

Consent

When you submit a quote request or contact form on our website, you are asked to provide explicit consent by checking a consent checkbox. By checking this box, you agree to our Terms & Conditions and this Privacy Policy, and you consent to CLT 3D Printing collecting, processing, and storing your information as described herein, and contacting you about your inquiry. You may withdraw your consent at any time by contacting us, after which we will cease processing your data for marketing purposes, though we may retain data as required for legal or business record-keeping purposes.

How We Use Your Information

We use the information we collect to:

• Respond to your quote requests and inquiries
• Prepare accurate quotes based on your project details, uploaded files, and requirements
• Provide 3D printing services and communicate about your projects
• Manage your contact record in our customer relationship management (CRM) system
• Improve our website and services
• Send relevant updates about our services (only if you opt in)

Data Storage and Third-Party Services

We use the following third-party services to operate our business. Your data may be shared with these providers solely for the purposes described:

• GoHighLevel (LeadConnector): We use GoHighLevel as our customer relationship management (CRM) platform. When you submit a quote request or contact form, your contact information (name, email, phone, company) and project details are sent to GoHighLevel to create or update your contact record and manage communications. GoHighLevel's privacy practices are governed by their own privacy policy.
• Cloudflare R2: Design files you upload through our quote request form are stored securely on Cloudflare R2 cloud storage. Files are associated with your email address and a timestamp, and are retained for the purpose of preparing and fulfilling your quote. Cloudflare's data handling is governed by their own privacy policy.
• Cloudflare Pages: Our website is hosted on Cloudflare Pages. Cloudflare may collect standard web traffic data (IP addresses, request headers) as part of their hosting and security services.

We do not sell, trade, or rent your personal information to third parties. Data is shared with the service providers listed above only to the extent necessary to provide our services to you.

File Confidentiality

We treat all uploaded design files as confidential. Files are stored securely on Cloudflare R2 and are used solely for the purpose of preparing your quote and producing your parts. We do not share, distribute, or use your design files for any other purpose. You may request deletion of your uploaded files at any time. NDA agreements are available upon request.

Data Retention

We retain your contact information and project details in our CRM system for the duration of our business relationship and as needed for legal and record-keeping purposes. Uploaded design files are retained on Cloudflare R2 for the duration necessary to fulfill your quote and order. You may request deletion of your data at any time by contacting us.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or destruction. Our website is served over HTTPS, uploaded files are stored in encrypted cloud storage, and access to our CRM and storage systems is restricted to authorized personnel. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of your personal information, including uploaded files
• Withdraw your consent to data processing at any time
• Request a copy of your data in a portable format

To exercise any of these rights, contact us at team@clt3dprinting.com or support@clt3dprinting.com.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Your continued use of our website and services after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:

CLT 3D Printing
301 S McDowell St Suite 125-1412
Charlotte, NC 28204
Phone: (980) 892-5833
Email: team@clt3dprinting.com
Support: support@clt3dprinting.com